Customer Perception Vs Management Perception Of Th

Customer Perception VS Management Perception of the Quality of service: A case study of East Delta University Course: raft Research Faculty: Mir Mohammed Nurul Absar Team: Hydra Team Members:- Shad Hussain Ziaur Rahman Nazli Akhtar Sumaiya Jabeen Rizvi Khaled Shabbin Nadia Uddin fleece East Delta University is a undercover university in Chittagong. Located a niggling far outside from the city center, it is an institution that promises facts of life of an unpar each(prenominal)eled reference. A little over 2 age old, this university holds an awe-inspiring team of ability members and approximately two degree Celsius diverse students. It is common companionship that in almost all cases of private universities of Bangladesh, the promises of unparalleled quality of service are non realistic and are not practiced. This study shows how different the scholarship of management and the nodes of EDU really are. I n addition to uncovering and translating seek data this study to a fault offers some indemnity implications for improving the quality of service in EDU. Introduction In todays globalizing economy competition is get fiercer.

That performer it becomes more(prenominal) difficult for harvest-feasts and services to differentiate themselves from different offerings than forever before. Not only is the number of competitive offerings arise out-of-pocket to globalization of production, sourcing, logistics and access to information. Many products and services saying peeled competition from substitutes and f rom completely new offerings or bundles from! labor outsiders. Since product differences are closed at an increasing press antecedent and many companies try to win the battle for customers by foundation reductions, products and services tend to become commodities. On the former(a) hand, customer port becomes more hybrids. On one hand, customers are more and more price sensitive searching for bargains at marketplaces. On the former(a) hand they enjoy branded and luxury goods. In the...If you indispensability to get a full essay, order it on our website: OrderCustomPaper.com

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