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CONTACTING MCAFEE AND NETWORK ASSOCIATESLast updated February 12, 2003This file is best viewed in Courier font toproperly display special characters for variouslanguages._______________________________________________WHATS IN THIS commit- Technical Support- Customer utility- Download Support- AVERT Anti-Virus Emergency Response Team- McAfee Beta Program- On-Site Training- coverage a Problem- Linguistic Feedback- meshwork Associates Offices Worldwide_______________________________________________TECHNICAL SUPPORTVisit the mesh topology Associates Technical SupportKnowledgeCenter athttp//knowledge.nai.comThe KnowledgeCenter provides- For all customers, access to return FAQs,Documentation, White Papers, and the MessageBoard (read-only).- For PrimeSupport customers, access to searchthe KnowledgeBase, write into the MessageBoard, and contact technological strengthener staffvia e-mail.For information on PrimeSupport options,contact your gross gross revenue representative or visit theweb sitewww.mcafeeb2b.com/ withstand/primesupport/default.asp_______________________________________________CUSTOMER SERVICEThe Customer proceeds Department is available toconnect you to technical support or to answergeneral (non-technical) questions such as- Version Definition information aboutUpdates and Upgrades- Customer Queries help with licenseentitlement, registration, grant numberinquiries, technical support validation, andmore- Find a Sales Representative Corporate, US,and international sales officesInternet Access to Customer ServiceE-mail services_corporate_divisionnai.comWeb www.nai.comwww.mcafeeb2b.comtoll-free Telephone Access to CustomerService+1-888-VIRUS NO (+1-888-847-8766)CanadaLatin AmericaUnited StatesMonday - Friday, 8 a.m. - 8 p.m.,Central Time00800 12255624 BelgiumDenmarkFinlandFranceGerm allIsraelItalyLuxembourgNetherlandsNorwayPortugalSpainSwitzerlandUnited earth00800 3122 1287Greece+1800 552171 Ireland0800 995054 South Africa020 522 827 Sweden0800 3 192 9147 TurkeyMonday - Friday, 0900 - 1800,Local Time_______________________________________________DOWNLOAD SUPPORTTo download files, visit the McAfee downloadsitewww.mcafeeb2b.com/naicommon/download/- For DAT File Updateswww.mcafeeb2b.com/naicommon/download/dats/find.aspftp//ftp.nai.com/pub/antivirus/datfiles/4.x- For Product Upgradeswww.mcafeeb2b.com/naicommon/download/upgrade/login.aspValid grant number required. Contact NetworkAssociates Customer ServiceIf you need help navigating or downloadingfiles, call+1-972-963-8000_______________________________________________AVERT (ANTI-VIRUS EMERGENCY RESPONSE TEAM)To see the latest information about emergingvirus threats, enter samples of potentiallyinfected files, and download updated seeengine files, EXTRA.DAT files, and similaranti-virus software for testing, visit theAVERT web site atwww.mcafeeb2b.com/naicommon/avert/default.aspMcAfee also seeks and appreciates generalfeedback._______________________________________________MCAF EE BETA PROGRAMTo download late beta software or to read aboutthe latest beta information, visit the McAfeebeta web site located atwww.mcafeeb2b.com/betaTo advance beta feedback on any McAfee crossway,send e-mail toavbetanai.comMcAfee is devoted to providing solutions basedon your input._______________________________________________ON-SITE TRAINING INFORMATIONContact Network Associates Customer Service orvisit the web site atwww.mcafeeb2b.com/services/mcafee-training/default.asp_______________________________________________REPORTING PROBLEMSIf you find any problems with your McAfeeproduct, please take a moment to review theproducts README file. It includes diminutiveinformation on all Known Issues. If you findany feature that does not appear to functionproperly on your system, or if you believe an coating would benefit greatly fromenhancement, please contact Network Associatesor one of its resellers with your suggestionsor concerns.____________________________________________ ___LINGUISTIC FEEDBACKMcAfee is devoted to providing solutions basedon customer input. If you have any linguisticfeedback or comments regarding language inMcAfee products, send e-mail to us atB2BLoc_USnai.com_______________________________________________NETWORK ASSOCIATES OFFICES WORLDWIDESend correspondence to any of the followingNetwork Associates locations.me essays research papers CONTACTING MCAFEE AND NETWORK ASSOCIATESLast updated February 12, 2003This file is best viewed in Courier font toproperly display special characters for variouslanguages._______________________________________________WHATS IN THIS archive- Technical Support- Customer Service- Download Support- AVERT Anti-Virus Emergency Response Team- McAfee Beta Program- On-Site Training- coverage a Problem- Linguistic Feedback- Network Associates Offices Worldwide_______________________________________________TECHNICAL SUPPORTVisit the Network Associates Technical SupportKnowledgeCenter athttp//knowledge.nai.com The KnowledgeCenter provides- For all customers, access to product FAQs,Documentation, White Papers, and the MessageBoard (read-only).- For PrimeSupport customers, access to searchthe KnowledgeBase, write into the MessageBoard, and contact technical support staffvia e-mail.For information on PrimeSupport options,contact your sales representative or visit theweb sitewww.mcafeeb2b.com/support/primesupport/default.asp_______________________________________________CUSTOMER SERVICEThe Customer Service Department is available toconnect you to technical support or to answergeneral (non-technical) questions such as- Version Definition information aboutUpdates and Upgrades- Customer Queries help with licenseentitlement, registration, grant numberinquiries, technical support validation, andmore- Find a Sales Representative Corporate, US,and international sales officesInternet Access to Customer ServiceE-mail services_corporate_divisionnai.comWeb www.nai.comwww.mcafeeb2b.comtoll-free Telephone Access to CustomerService+1-888-VIRUS NO (+1-888-847-8766)CanadaLatin AmericaUnited StatesMonday - Friday, 8 a.m. - 8 p.m.,Central Time00800 12255624 BelgiumDenmarkFinlandFranceGermanyIsraelItalyLuxembourgNetherlandsNorwayPortugalSpainSwitzerlandUnited demesne00800 3122 1287Greece+1800 552171 Ireland0800 995054 South Africa020 522 827 Sweden0800 3192 9147 TurkeyMonday - Friday, 0900 - 1800,Local Time_______________________________________________DOWNLOAD SUPPORTTo download files, visit the McAfee downloadsitewww.mcafeeb2b.com/naicommon/download/- For DAT File Updateswww.mcafeeb2b.com/naicommon/download/dats/find.aspftp//ftp.nai.com/pub/antivirus/datfiles/4.x- For Product Upgradeswww.mcafeeb2b.com/naicommon/download/upgrade/login.aspValid grant number required. Contact NetworkAssociates Customer ServiceIf you need help navigating or downloadingfiles, call+1-972-963-8000_______________________________________________AVERT (ANTI-VIRUS EMERGENCY RESPONSE TEAM)To see the latest informa tion about emergingvirus threats, submit samples of potentiallyinfected files, and download updated seeengine files, EXTRA.DAT files, and similaranti-virus software for testing, visit theAVERT web site atwww.mcafeeb2b.com/naicommon/avert/default.aspMcAfee also seeks and appreciates generalfeedback._______________________________________________MCAFEE BETA PROGRAMTo download refreshful beta software or to read aboutthe latest beta information, visit the McAfeebeta web site located atwww.mcafeeb2b.com/betaTo submit beta feedback on any McAfee product,send e-mail toavbetanai.comMcAfee is devoted to providing solutions basedon your input._______________________________________________ON-SITE TRAINING INFORMATIONContact Network Associates Customer Service orvisit the web site atwww.mcafeeb2b.com/services/mcafee-training/default.asp_______________________________________________REPORTING PROBLEMSIf you find any problems with your McAfeeproduct, please take a moment to review theproducts README file. It includes preciseinformation on all Known Issues. If you findany feature that does not appear to functionproperly on your system, or if you believe an masking would benefit greatly fromenhancement, please contact Network Associatesor one of its resellers with your suggestionsor concerns._______________________________________________LINGUISTIC FEEDBACKMcAfee is devoted to providing solutions basedon customer input. If you have any linguisticfeedback or comments regarding language inMcAfee products, send e-mail to us atB2BLoc_USnai.com_______________________________________________NETWORK ASSOCIATES OFFICES WORLDWIDESend correspondence to any of the followingNetwork Associates locations.